Frequently Asked Questions
Everything you need to know about shopping at ADDITION ADELAIDE.
Are the products sold on ADDITION ADELAIDE authentic?
Yes, we are an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the fashion houses and designers.
What are your domestic and international shipping options?
We offer express domestic shipping within Japan and reliable international shipping via DHL or EMS. Shipping costs and delivery times are calculated at checkout based on your location.
What is your return policy for luxury items?
We accept returns within 7 days of delivery for most items, provided they are in original, unworn condition with all security tags and packaging intact. Please note that certain limited-edition releases may be final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For domestic customers in Japan, additional local payment options may be available.
How can I ensure I select the correct size?
Since we carry various international designers, sizing can vary. We provide a detailed size guide on each product page and our customer service team is available to provide specific measurements upon request.
Will I have to pay import duties and taxes?
For international orders, import duties and taxes are not included in the item price and are the responsibility of the recipient. These fees are determined by your local customs office.